Return, Cancellation & Warranty Policies
Cancellations & Returns
Cancelling an Order or Part of an Order
Order Cancellation within 24 Hours:
You may cancel items in your order from the “My Orders” section. Click “Cancel” within 24 hours of confirmation or before shipping, whichever comes first. A 2.5% fee will be applied to the refund.
Order Cancellation after Shipment or Delivery:
If you cancel your order after shipment or delivery due to unforeseen reasons, a cancellation fee of 5% of the paid value will be applied. This is subject to evaluation by the resolution team.
How to Initiate a Cancellation Request?
1.Go to the My Orders section in your ‘My Account’
2.Click the ‘Cancel Item’ button against the Item you want to cancel.
3.If you checked out as a Guest User (i.e. you have not registered on Jivikinterio.com), please get in touch with our Customer Service team to initiate a cancellation.
4.Please go through our Refund Policy to understand the refund process and timelines.
Returning an Item
Time Frame
You can initiate return of an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery
What’s eligible for Return?
Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
Difference – If the item delivered to you is different (in dimension, shape, or colour) from the item image on our website.
Not Functional – If the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (appliances, clocks, lights or bulbs). Please note that only replacements shall be offered.
What’s NOT eligible for Return?
Damaged or Missing – For any concerns regarding damage, incomplete products, or missing components, such claims are to be highlighted during the time of delivery or assembly (whichever is applicable). Please understand that once the delivery/assembly is completed, we may not be able to accept return requests.
Installation Issues – Wall mounting installation services are not offered by Jivikinterio.com and therefore, return requests will not be processed.
Relocation – After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly, etc, please note that Jivik Interio will not be responsible for any damage to the product.
Returns are not applicable on “Non-Furniture-Deal of the Day” Products (T&C apply)*
Refund
Refund Process
Mode Of Refund Payment
Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.
You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking, Digital Wallets or UPI Account).
Any cashback earned on the order prior to the cancellation will be deducted from Jivik Interio credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.
*There can be variations depending on the T&Cs of the financial service provider and time at which return is sought.
Refund Timelines
Original Mode Of Payment
Once the refund is initiated, the refund amount gets credited to your selected mode of payment in 7-10 business days. The refund timeline for various modes is provided below.
· Credit Card/Debit Card/Net Banking/UPI Account – 4-5 Business Days
· Offline (NEFT) – 7-10 Business Days
Warranty
Warranty Policy
Warranty Claims
You can claim repair of the items that come under the warranty as offered by various brands on Jivikinterio.com. The warranty is eligible for all types of manufacturing defect in the product. To know the warranty period and warranty terms, please refer to the warranty description on the product page on Jivikinterio.com
What’s Covered?
Repair of the item during the warranty period, subject to the review, verification, and confirmation of the manufacturing defect by the Resolution team in consultation with the merchant.
Repair of the item shall happen only at the shipping address provided at the time of purchase.
Repair of the item will be honoured only in cases of no alteration or modification in the originally purchased product.
What’s Not Covered?
Warranty Exclusions for Furniture within Warranty Period – Vary by Brand and Product. Check individual product details.
For solid wood furniture, natural variations such as grain, texture, or colour, as well as characteristics like joint lines, wood grains, and seasonal splits, are not considered defects and are not covered under warranty.
Normal wear and tear, including gradual deterioration from regular use and minor damage from improper cleaning or impacts, are also excluded from warranty coverage.
Improper installation, assembly, or handling by third parties, as well as issues related to upholstery such as fabric fading, Leather Wrinkling, Stretching, or changes in colour or texture due to natural oils or use or from cleaning, are not covered.
Accidental damages such as impacts, scratches, stains, or spills, and issues arising from floor unevenness or dimensional variations within industry standards, are likewise excluded. Additionally, damages resulting from misuse, improper maintenance, storage, water or moisture exposure, and sunlight discoloration are not covered.
In line with industry standards, furniture dimensions may vary by up to 2 inches, and unevenness of up to 5mm (including gaps) may occur due to floor and surface level differences.
Post-delivery issues such as breakages in glass or mirrors, torn stitching, or marks discovered after proper delivery acknowledgment, fall outside of warranty coverage.
All our solid wood products are treated to prevent borer infestation. However, they need regular care to stay protected. Borer issues are covered under warranty for 1 year from the purchase date
Sagging of cushions/foam seating after one year of regular use is normal wear and tear and not covered under warranty.
Disclaimer: Jivik Interio reserves the right to reject any warranty service during the warranty term if, in its sole opinion, Jivik Interio finds that the customer has not complied with or adhered to the “User Manual / Instructions” provided at the time of purchase.
This Privacy Policy covers the information Jivik Interio (“Platform” and/or “We”) collects from the user(s) (“User(s)” and/or “You”) of www.JivikInterio.com (“Website”). Personal Information of a User(s) is collected if the User(s) registers with the Website, accesses the Website or take any action on the Website. Here are our privacy principles:
Providing information to us is your choice.
You can choose to have the Personal Information provided by You deleted.
You always have the ability to opt-out of receiving communications from us.
Device permissions & Information Collection and Use section
The Personal Information which You may provide to us and/or which we may collect is or could be the following:
- Your registration details which may include the email address and password provided by You. You may note that We adopt reasonable security measures to protect Your password from being exposed or disclosed to anyone including the Platform.
- Your shipping, billing, tax registration, and other information pertaining to Your sale or purchase transaction on the Website.
- Your transaction details with the other users of the Website. Your usage behavior of the Website.
- Details of the computer system or computer network which You use to visit the Website and undertake any activity on the Website.
Our primary purposes in collecting information from You are to allow You to use the Website and various features and services offered by the Platform on or in relation to the Website; contact you for any services provided by the Platform or its affiliates or its various service providers or Platform business partners and advertisers; to record Your information and details as permitted and required under applicable laws, statutory direction or judiciary orders; to serve various promotion materials and advertising materials to you; and such other uses as provided in the User Agreement and this Privacy Policy. We may also use the information for transactional emails or to provide You with information, direct marketing, online and offline advertising and other materials regarding products, services and other offers from time to time in connection with the Platform or its parent, subsidiary and affiliated companies (“Platform Entities”) and its joint ventures.
We may also collect information to track User behavior and preferences for internal analytics from all Users of the Website. This information is collected through the use of server log files and tracking technologies to collect and analyze certain types of technical information and may include cookies and web beacons.
We may combine your Personal Information, other information and information collected from tracking technologies and aggregate it with information collected from other Users using our Website to attempt to provide You with a better experience on our Website.
You understand, agree and acknowledge that our collection, storage and processing of your Personal Information is for a lawful purpose connected with a function or activity of the Platform Entities and its joint ventures. You further understand, agree and acknowledge that your Personal Information which is classified as sensitive personal information as per applicable laws is considered necessary for the Platform to provide various services on its Website to You and for Your usage of the Website and other services provided by Platform in relation to the Website.
Information Sharing and Disclosure
Platform is the recipient of all the Personal Information and shall exercise reasonable commercial endeavors for the prevention of the Personal Information provided by the Users. We may enable access of the Users’ information to the Platform Entities, joint ventures, agents or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of the Platform Entities and/or its joint ventures. We will ensure on reasonable commercial efforts basis that the third parties and agents employed by us for the purposes of the Website are under an obligation to maintain confidentiality with respect to the Personal Information provided by the Users and to use it strictly for the purposes of the Website only.
Platform may disclose your Personal Information to such extent as the Platform may deem necessary for you to enter into commercial transactions with other users of the Website.
Compliance with Laws and Law Enforcement
Platform cooperates with mandated government and law enforcement agencies or to any third parties by an order under law for the time being in force to enforce and comply with the law. We will disclose any information about You to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of Platform or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. Platform may also provide your Personal Information to various tax authorities upon any demand or request from them.
Business Transfers
Platform may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Should such a sale or transfer occur, we will ensure that the Personal Information You have provided through the Website is stored and used by the transferee in a manner that is consistent with this Privacy Policy.
Email Policies
Platform may use your Personal Information for the aforementioned purposes of the Website. You have full control regarding which of these emails You want to receive. If You decide at any time that You no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.
Deleting Your Information
If You wish to have the Personal Information that You have provided to us deleted, You can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the bottom of this page. You may note that deletion of certain Personal Information may lead to cancellation of your registration with the Website and your access to certain features of the Website.
Security
Platform uses ordinary industry standard technology designed to help keep your Personal Information safe. The secure server software (SSL) encrypts all information You put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, We will employ commercially reasonable and practicable security practices and procedures and security methods and technologies. We will also ensure on reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us for the protection of your Personal Information.
Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If You are located outside India and choose to provide information to us, please be aware that Platform keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.
Unfortunately, the transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, We cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, We have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.
Links to Other Sites / Financial Data
We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place, which we recommend You review if You visit any linked websites. We are not responsible for the content of linked sites or any use of the sites.
While transacting with other users of the Website, You may provide your financial information including without limitation your bank account details, credit card account details or your details pertaining to any payment settlement or pre-paid instrument service provider. You understand, agree and acknowledge that the Website and Platform never receives Your financial and payment information from these service provider. Your personal information, sensitive personal information and financial information will be dealt by these service providers in accordance with their respective privacy policies and other terms and conditions and Platform and Website shall not be liable, accountable or responsible for your personal information, sensitive personal information and financial information which you provide to these service providers.
Changes in Privacy Policy
From time to time We may update this Privacy Policy. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy and Terms of Use so We encourage You to visit this page periodically to review any changes.
Phishing
Identity theft and the practice currently known as “phishing” are of great concern to Platform. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
Contact Us
If You have any questions about this Privacy Policy, the practices of Platform or your dealings with the Website, You can contact us via the links at the bottom of the page.
JivikInterio.com – Grievance Officer
This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IT Rules”) that requires publishing the name of the Grievance Officer and his/her contact details on the website, such that users or any victim who suffers as a result of a violation of Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.
Further, as per Rule 3(4) of the IT Rules, the Grievance Officer shall acknowledge or respond to Your communication of violation of Rule 3, by any other person, within 36 (thirty six) hours, and the complaints shall be redressed within 1 (one) month from the date of receipt of the complaint.
In accordance with Information Technology Act, 2000 and rules made there under, the name and the contact details of the Grievance Officer are provided :
Jivik Interio
Near F. M Garden City, NH-2, Firozabad, Uttar Pradesh, India-283203
Phone No – +91 8650919075
Email Id – Furniture@jivikinterio.com
Further for any product or services related complaint or query, please contact us or email us your query at Furniture@jivikinterio.com