Frequently Asked Questions
Manage Account
How do I become a registered member of Jivik Interio?
Click on the ‘Sign Up Now‘ on the top right-hand side of every page on Jivik Interio. This will open a window where you need to fill in your mobile number or Email ID. Enter the OTP on the next page and fill in the details to complete your registration. Alternatively, you can also use Google or Facebook to sign up
What are the benefits to registering with Jivik Interio?
On registering with Jivik Interio, you will get Jivik Interio Credits worth Rs 10000. These credits can be redeemed on during check out where you get max 10% off upto Rs. 1000 on each transaction. These Jivik Interio Credits are valid for 7 days from the date of registration.
I am not able to find the Jivik Interio newsletter or emails in my inbox.
Sometimes, our newsletter may go in the junk or spam box of your email. If you find the newsletters from Jivik Interio in junk/spam box, please mark them as ‘not spam’ and add the sender to your contact. If you are using Gmail, our emails may also be under the Promotions or Updates tab. In such a case, just drag the email to the Primary tab.
How do I unsubscribe from the Jivik Interio newsletters and offers?
If you no longer wish to receive our offers and exclusive deals, you can easily unsubscribe as follows –
- 1. Open the email (Newsletter/Promotional offers)
- 2. You’ll find an Unsubscribe link at the bottom. Click it
That’s it! You will not receive any newsletter thereafter.
How safe is providing the personal information like address, contact details etc. to Jivik Interio?
Your personal information is absolutely safe with us.
We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.
To learn more, you may access the Jivik Interio Privacy Policy here
Does your site use a secure connection for sensitive information?
Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. You will see “https” in the URL (like https://www.jivikinterio.com) that indicates the use of SSL.
Shop With Us
How do I get more information about an item before I place my order?
If you have any questions about a product, please feel free to reach out to our experts at +91 8650919075. Alternatively, you can also engage in a conversation with the chatbot located at the bottom right corner of the page..
How do I place on order on Jivik Interio?
The process of placing an order on Jivik Interio is very easy. Just follow the following steps:
1. Once you have selected the item that you wish to purchase, click on “Buy Now”.
2. You will reach “Order Summary Page” where you can review your order. Here, you can also add an available coupon in the “Have a Coupon” box. Once you are ready, click on “Proceed” to add your address button.
3. If you are a registered user, you may now login using your mobile number or email address followed by the OTP.
4. Once logged-in, you can confirm the “Shipping Address” and then click on “Proceed to pay”.
5. You can choose from range of payment methods and click on “Proceed to Pay Securely”.
6. Once the order is confirmed, you will receive a confirmation email and the Order Number.
What does it mean when my order is Pending Verification or Awaiting Confirmation?
Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 45 minutes for the payment to be confirmed to us by your bank.
If the payment has not been debited from your account, please chat with us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option.
If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been canceled.
Can I change my shipping or billing address after an order has been placed?
For confidentiality and legal reasons, the shipping or billing address cannot be changed once an order has been placed.
Purchasing furniture on Jivik Interio.com
Jivik Interio shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, Please contact us immediately, in case:
– Your item is defective
– Your item has any scratches/breakage or is in damaged condition that unfortunately might have occurred in the course of transit warranting your item to be fixed. All such claims must be made during the delivery or assembly of the product.
Your request for a repair or refund will be processed as soon as we receive the photographs of the item to ascertain the extent of the damage/defect.
We request you retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3-5 days for reverse pick up and subsequently to process the refund.
Why is an item not available for shipping to my location?
The shipping of the item for your pincode might not be available due to any of the following reasons:
– The Our Team on Jivik Interio does not offer installation/service/warranty of the products across State or City and hence, restricts it to certain pin codes.
– State regulatory issues, legal restrictions or any other compliance-related reason
– Non-availability of a reliable shipping partner for your location.
Why does the promised Delivery date vary from one item to the other?
We source home and furniture items from thousands of merchants spread across the country. The delivery time for an item is determined by various factors including the kind of product (standard product or made, to-order), location from where the item is procured, and logistic network available at your location. Hence, the delivery dates may vary from one item to the other.
How do I know if an item can be delivered to my location?
Enter your delivery pin code on the item page to know whether it can be delivered to your address.
How do I check the estimated delivery date for an item?
Enter your delivery pin code on the item page to know the estimated delivery date for it.
Can you deliver my item faster than mentioned on the order page?
The delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order), location from where product is procured and logistic network available in your location. We always try to procure the item and deliver it as soon as possible.
Do you ship internationally?
As of now,Jivik Interio doesn’t ship items outside of India. However, Jivik Interio does allow you to make purchases for your loved ones in India from anywhere in the world by using your credit or debit cards issued in India. You need to ensure that the Shipping Address is in India.
My purchase is a gift, can Jivik Interio send the order without an invoice?
Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.
I am buying this product as a gift. Can it be gift-wrapped?
Sorry. Currently, we do not offer gift-wrapping.
How can I place a Bulk Order through Jivik Interio?
Depending on the nature of your requirement, you can purchase items in bulk from us and help us cater to the various tailored requirements as below:
For comprehensive Design requirements or product selections for your House, Jivik Interio Bespoke is a new business that offers curated Room Looks that you could shop for your house or that of your Friends and Family. You could also book yourself Complimentary and Customized Design Services by our seasoned Design Experts.
B2B or Bulk Orders for your Workplace, Hotel, Restaurant or Business (Office), We will assign a dedicated Account Manager who will help finalize selections Furniture and Product requirements for your Office or Business and, manage your account as a single point of contact.
How are large orders fulfilled?
Our experienced Account Managers will help you with selecting the right items, placing the order, and with order tracking. Visit our Bulk Order page to get started.
Can I customize an item?
We have a wide range of items spanning multiple categories around 100,00 items, spanning 8 key home categories! The breadth and depth of our catalogue will surely help you find the exact item you are looking for. Please note while we could work with you to customize Room Designs, we are unable to customize individual items.
What happens to my order if an item goes out of stock before it can be delivered?
Jivik Interio collaborates with numerous merchants across the country. Although our team makes every effort to maintain product availability through regular stock updates, there remains a chance that a product may become temporarily unavailable with our merchants. In such an unfortunate instance, we have no option but to cancel the order. Please be assured that if the order is cancelled due to such a stock issue, the order’s full amount will be refunded back to you within 7-10 working days under the name Jivik Interio, via the same mode of payment that you used while paying for the order. If your order has multiple quantities and one/more items are out-of-stock, then the remaining items will be delivered as promised while a refund will be processed for the out-of-stock items.
Will I be notified if the out of stock item is back in stock?
You do have an option for setting up an email notification once the desired item is back in stock. All you would need to do is opt-in by choosing Notify Me for the item which is out of stock. Here, you can enter your email address and hit Submit. Whenever the desired item is added back to our website, you will be notified through email.
Place an Order
What are my payment options?
Jivik Interio offers a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available on Jivik Interio:
- 1. Internet Banking. We have partnered with Many banks in India.
- 2. Visa, Master, American Express and Diners Credit Cards.
- 3. Debit Cards issued by all leading banks in India.
- 4. Google Pay and UPI
- 5. Easy EMI Options by American Express, Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI bank,Yes bank, RBL, State Bank of India, and Induslnd credit card holders.
- 6. Debit Card EMI by Kotak, ICICI, Axis and HDFC
- 7. Bajaj Finserv
- 8. Online wallets – Mobikwik and Paytm
What is the Card Verification Number (CVV) on my credit card?
The Security Code or the Card Verification Number (CVV) is an important security feature established by credit card companies in order to reduce the risk of Internet fraud. This number doesn’t appear on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.
CVV Numbers for different cards are placed in different locations on your card:
- – If you have Visa/Mastercard/Diner’s/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
- – If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right hand side above the card number.
Note: SBI Maestro card does not have CVV and expiry date
Does Jivikinterio.com retain my card or account details?
Jivikinterio.com does not collect or store your card or account details. Your transaction is authorized at multiple points, first by the payment gateway and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.
Will I be asked to provide any card information, account information or passwords over phone or email?
The Jivik Interio team will never request you to share any of your payment details over email or over phone.
What are the EMI payment options available on Jivik Interio?
The EMI facility is available for all American Express, Axis, Citi, HDFC, HSBC, ICICI, IndusInd, Kotak, RBL, SBI Standard Chartered, and YES credit card holders. The current EMI facility is available for 3, 6, 9, and 12 months installments & some selected bank offer addition 18 & 24 months installments.
The minimum order value to avail the EMI payment option is ₹ 5,000 for American Express and ₹ 3,000 for other banks. There is NO processing fee charged by Jivik Interio for availing EMI payment option.
The Bank charges annual interest rates (as per the table below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.
| Bank | 3 Months | 6 Months | 9 Months | 12 Months | 18 Months | 24 Months |
| American Express | No Cost EMI | No Cost EMI | 14.00% | 14.00% | Not Available | Not Available |
| Axis Bank | No Cost EMI | No Cost EMI | 14.00% | 14.00% | Not Available | Not Available |
| Citibank | No Cost EMI | No Cost EMI | 15.00% | 15.00% | 15.00% | 15.00% |
| HDFC Bank | No Cost EMI | No Cost EMI | 15.00% | 15.00% | 15.00% | 15.00% |
| HSBC Bank | No Cost EMI | No Cost EMI | 13.50% | 13.50% | 13.50% | Not Available |
| ICICI Bank | No Cost EMI | No Cost EMI | 13.99% | 13.99% | 14.99% | 14.99% |
| IndusInd | No Cost EMI | No Cost EMI | 13.00% | 12.00% | 12.00% | 12.00% |
| Kotak Bank | No Cost EMI | No Cost EMI | 14.00% | 14.00% | Not Available | Not Available |
| RBL Bank | No Cost EMI | No Cost EMI | 15.00% | 15.00% | 15.00% | 15.00% |
| SBI | No Cost EMI | No Cost EMI | 14.00% | 14.00% | Not Available | Not Available |
| Standard Chartered Bank | No Cost EMI | No Cost EMI | 14.00% | 14.00% | 15.00% | 15.00% |
| YES Bank | No Cost EMI | No Cost EMI | 14.00% | 14.00% | 15.00% | 15.00% |
What happens for the order placed using EMI gets cancelled/refunded?
In the event of a cancellation or return of an EMI purchase, Jivik Interio will issue a full refund for the entire purchase amount. For partial order cancellations or refunds, the corresponding amount will also be refunded to you. Please consult your bank or card issuer for information regarding how such cancellations, refunds, or pre-closures may impact your EMI terms and any associated interest charges.
Will the No Cost EMI be available for all EMI payment options available on Jivik Interio?
Currently, No Cost EMI payment option is available only for selective tenures (3 and 6 months) for all the banks.
Is it safe to use my credit card or provide bank details on Jivik Interio?
Yes, it is completely safe to pay on Jivik Interio using your credit card, debit card or through a bank transfer. We follow RBI guidelines for online payments including using ‘MasterCard 3D Secure’ PIN and ‘Verified by VISA’ PIN. Jivik Interio is a PCI DSS compliant ecommerce company and does not store any customer credit card or financial information on its servers. All transactions are processed through secure bank servers, which are PCI DSS- II compliant thereby, providing the highest level of security while processing your online payments
Track Your Order
My order has been Returned to Origin (RTO). What does that mean?
Shipments are reflected as RTO (returned to origin) under the following circumstances:
1. Delivery was attempted more than once but it could not be delivered due to either the wrong address or no one being present at the given address
2. The address could not be found because either it was incomplete or the pin-code was wrong
3. You or someone at your delivery address refused to accept the order
4. Under these circumstances, our customer support team will try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to its origin.
What is the meaning of the different order status?
Ordered Awaiting Confirmation: Sometimes, due to technical issues at the payment gateway or at the bank’s end, your online payment does not reach us immediately. In such a case, your order is shown as ‘pending verification’.
Order Declined – Payment Unsuccessful: The online payment attempted by you did not succeed. You may try with another payment method or a different card again.
Order Confirmed: The payment made by you has gone through and your order is now confirmed. For COD orders, it means that we have accepted your order for processing.
Item Shipped: The product ordered by you has been procured from the merchant, quality check is done and sent across to your address through our logistic partner.
Delivered: You order has been delivered.
Order Refunded: We processed the refund requested by you. The amount will be returned to the payment method used. Usually, it takes 7 to 10 days for the refund to reflect on your card or in your bank account.
How do I schedule an appointment with a Jivik Interio Team?
You can chat with us on the Website or on our Email or write to us at Furniture@jivikinterio.com
Why do I need to pay Assembly Fee when I purchase products on Jivik Interio?
Certain furniture items on the catalogue would require assembly services. We try our best to provide Jivik Interio assembly services across most of our serviceable locations in India, for which we would charge a nominal fee to provide the most seamless delivery & assembly experience to our customers.